Canada. Border Services Agency

Border Information Service

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Record #: HDC1296 Last Modified: 09 Jul 2020 Last Full Update: 09 Jul 2020
Contact Information
Office Phone Border Information Service: within Canada: 1-800-461-9999;  
outside of Canada: 204-983-3500 or 506-636-5064
E-Mail contact@cbsa.gc.ca
Website www.cbsa-asfc.gc.ca/
Description & Services
Description of service(s) The Border Information Service (BIS) is a telephone service that automatically answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.  
 
You must choose one of the following four options before pressing “0” to speak to an officer. 
 
1.Personal or traveller 
2.Business importation/exportation 
3.Currency exchange rates 
4.Coming to Canada 
Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays) should callers require additional information. 
 
During high volume call periods, callers will be placed into a queue until an officer is available. 
 
Helpful Hints: 
 
Touch-tone phone users may use shortcuts at any time during the recorded message: 
 
•Press "*" to return to the previous menu; 
•Press "#" to repeat the message. 
Rotary-dial phone users cannot make selections from the recorded menus; however when calling during business hours, they will be transferred to an officer. 
 
The Directory of CBSA Offices includes all designated CBSA offices and service locations across Canada. It provides detailed information on the services available and hours of operation at each site. 
http://www.cbsa-asfc.gc.ca/do-rb/menu-eng.html
Hours Officers are available Monday to Friday (08:00 - 16:00 local time / except holidays)
Areas Served Atlantic Canada ; Canada ; New Brunswick
Eligibility No Restriction
Application N/A
Languages English ; French
Fees None
Location information
Located In Community Ottawa
Accessibility Unknown ; ***Note that accessibility is self-reported. Please contact the organization before arrival***
Other Details
Service Level (40) Federal Government
Subjects
Service Categories Border Patrol/Inspections ; Customs Assistance

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