Contact Information
Office Phone 604-875-6431
Toll Free Phone 211 (Metro Vancouver, Fraser Valley, and Squamish-Lillooet Regional District only) 
Alcohol and Drug Information and Referral Service: Lower Mainland 604-660-9382, BC 1-800-663-1441, Yukon 1-866-980-9099 
VictimLink BC (BC and Yukon): 1-800-563-0808 
Problem Gambling Helpline (BC): 1-888-795-6111 
Youth Against Violence Line (BC): 1-800-680-4264
TTY Phone 604-875-0885 or text to: 604-836-6381
Fax 604-660-9415
E-Mail info@bc211.ca
Website www.bc211.ca/
Social Media Facebook Facebook: www.facebook.com/bc211/
LinkedIn LinkedIn: www.linkedin.com/company/bc211
Twitter Twitter: twitter.com/bc211Help
Primary Contact Rob Conley, Manager of Human Resources and Administration, bc211; Phone: 604-708-4060; Email: rob@bc211.ca
Alternate Contact Louise Ghoussoub, Information and Referral Manager; Phone: 604-708-4061; Email: louise@bc211.ca
Primary Executive Nathan Wright, Executive Director, bc211; Phone: * 604-708-3200; Email: nathan.wright@bc211.ca
Mailing Address c/o bc211 
330 - 111 West Hastings St 
Vancouver, BC 
Canada V6B 1H4
Description & Services
Description of service(s) bc211 is committed to: 
Operating information and referral services in Greater Vancouver and British Columbia by providing information on, and referring persons to government, private or community services and resources. 
Provides information on and referral to community and social services, including counseling, health, financial assistance, housing, employment, education, recreation, cultural, legal services, and more.  
Service is funded by the United Way. Available 24 hours a day, 7 days a week and is multilingual.  
Also available by texting city name to 211 (8:00am to 11:00pm).  
TTY access for the Deaf/Hard of Hearing also available (8:00am-11:00pm) by dialing 604-875-0885.  
On-line Chat available (8:00am-11:00pm) at http://chat.bc211.ca/chat.html
Hours 24 hours a day, 7 days a week
Areas Served British Columbia
Boundaries On-line help includes all of British Columbia.  
2-1-1 line is available forMetro Vancouver, Vancouver Island, Fraser Valley, & Squamish-Lillooet Regional Districts, and Sunshine Coast.
Eligibility No age restriction
Application N/A
Languages English ; Multilingual (both in-house and through Provincial Language Service)
Fees None
Location information
Located In Community Vancouver
Address & Map
330 - 111 West Hastings St
Vancouver, BC
Canada V6B 1H4
View Google Map
Accessibility Fully Accessible ; ***Note that accessibility is self-reported. Please contact the organization before arrival***
Other Details
Service Level (51) Registered Charity
Print Material Rack cards, wallet cards, magnets
Service Categories 211 Systems ; Comprehensive Information and Referral

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